BCS-ISEB
ITILF2011 · Question #351
The positive effect that customers perceive a service can have on their business outcomes is referred to as what?
The correct answer is A. The utility of a service. See the full explanation below for the reasoning.
Question
The positive effect that customers perceive a service can have on their business outcomes is referred to as what?
Options
- AThe utility of a service
- BThe warranty of a service
- CThe economic value of a service
- DReturn on investment
How the community answered
(56 responses)- A80% (45)
- B5% (3)
- C13% (7)
- D2% (1)
Community Discussion
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