BCS-ISEB
ITILF2011 · Question #351
ITILF2011 Question #351: Real Exam Question with Answer & Explanation
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Question
The positive effect that customers perceive a service can have on their business outcomes is referred to as what?
Options
- AThe utility of a service
- BThe warranty of a service
- CThe economic value of a service
- DReturn on investment
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