BCS-ISEB
ITILF2011 · Question #337
ITILF2011 Question #337: Real Exam Question with Answer & Explanation
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Question
What is most likely to cause a loss of faith in the Service Level Management process?
Options
- AMeasurements that match the customer's perception of the service
- BClear, concise, unambiguous wording in the Service Level Agreements(SLAs)
- CInclusion of items in the SLA that cannot be effectively measured
- DInvolving customers in drafting Service Level Requirements
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