BCS-ISEB
ITILF2011 · Question #32
ITILF2011 Question #32: Real Exam Question with Answer & Explanation
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Question
Which is the correct definition of a customer facing service?
Options
- AOne which directly supports the business processes of customers
- BA service that cannot be allowed to fail
- COne which is not covered by a service level agreement
- DA service not directly used by the business
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