BCS-ISEB
ITILF2011 · Question #314
ITILF2011 Question #314: Real Exam Question with Answer & Explanation
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Question
Which of the following should be available to the Service Desk? (1) Known Error Data (2) Change Schedules (3) Service Knowledge Management System (4) The output from monitoring tools
Options
- A1,2 and 3 only
- B1,2 and4 only
- C2,3 and 4 only
- DAll of the above
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