BCS-ISEB
ITILF2011 · Question #308
In which of the following situations should a Problem Record be created?
The correct answer is C. A Technical Management team identifies a permanent resolution to a number of recurring. See the full explanation below for the reasoning.
Question
In which of the following situations should a Problem Record be created?
Options
- AAn event indicates that a redundant network segment has failed but it has not impacted any users
- BAn Incident is passed to second-level support
- CA Technical Management team identifies a permanent resolution to a number of recurring
- DIncident Management has found a workaround but needs some assistance in implementing it
How the community answered
(23 responses)- A9% (2)
- B13% (3)
- C74% (17)
- D4% (1)
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