BCS-ISEB
ITILF2011 · Question #275
Which is the first step in the 7 Step Improvement Process?
The correct answer is D. Define what you should measure. See the full explanation below for the reasoning.
Question
Which is the first step in the 7 Step Improvement Process?
Options
- AWhere are we now?
- BIdentify gaps in Service Level Agreement (SLA) achievement
- CPrepare for action
- DDefine what you should measure
How the community answered
(61 responses)- A13% (8)
- B2% (1)
- C5% (3)
- D80% (49)
Community Discussion
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