BCS-ISEB
ITILF2011 · Question #271
ITILF2011 Question #271: Real Exam Question with Answer & Explanation
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Question
A Service Level Agreement is?
Options
- AThe part of a contract that specifies responsibilities of each party
- BAn agreement between the Service Provider and their customer
- CAn agreement between a Service Provider and an external supplier
- DAn agreement between the Service Provider and an internal organization
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