BCS-ISEB
ITILF2011 · Question #271
A Service Level Agreement is?
The correct answer is B. An agreement between the Service Provider and their customer. See the full explanation below for the reasoning.
Question
A Service Level Agreement is?
Options
- AThe part of a contract that specifies responsibilities of each party
- BAn agreement between the Service Provider and their customer
- CAn agreement between a Service Provider and an external supplier
- DAn agreement between the Service Provider and an internal organization
How the community answered
(52 responses)- A4% (2)
- B85% (44)
- C2% (1)
- D10% (5)
Community Discussion
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