BCS-ISEB
ITILF2011 · Question #266
ITILF2011 Question #266: Real Exam Question with Answer & Explanation
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Question
The difference between service metrics and technology metrics is BEST described as?
Options
- AService metrics measure the end to end service; Technology metrics measure individual
- BService metrics measure maturity and cost; Technology metrics measure efficiency and
- CService metrics include critical success factors and Key Performance Indicators; Technology
- DService metrics measure each of the service management processes; Technology metrics
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