BCS-ISEB

ITILF2011 · Question #230

Which of the following do Service Metrics measure?

The correct answer is C. The end to end service. See the full explanation below for the reasoning.

Question

Which of the following do Service Metrics measure?

Options

AProcesses and functions
BMaturity and cost
CThe end to end service
DInfrastructure availability

How the community answered

(33 responses)

A
3% (1)
B
3% (1)
C
85% (28)
D
9% (3)

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Full ITILF2011 Practice