BCS-ISEB

ITILF2011 · Question #20

What do customer perceptions and business outcomes help to define?

The correct answer is A. The value of a service. See the full explanation below for the reasoning.

Question

What do customer perceptions and business outcomes help to define?

Options

AThe value of a service
BGovernance
CTotal cost of ownership (TCO)
DKey performance indicators (KPIs)

How the community answered

(35 responses)

A
71% (25)
B
9% (3)
C
3% (1)
D
17% (6)

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Full ITILF2011 Practice