BCS-ISEB
ITILF2011 · Question #190
From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
The correct answer is B. Customer. See the full explanation below for the reasoning.
Question
From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
Options
- AUser
- BCustomer
- CSupplier
- DAdministrator
How the community answered
(38 responses)- A3% (1)
- B79% (30)
- C13% (5)
- D5% (2)
Community Discussion
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