BCS-ISEB
ITILF2011 · Question #180
ITILF2011 Question #180: Real Exam Question with Answer & Explanation
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Question
Which of the following BEST describes service strategies value to the business?
Options
- AAllows higher volumes of successful change
- BReduction in unplanned costs through optimized handling of service outages
- CReduction in the duration and frequency of service outages
- DEnabling the service provider to have a clear understanding of what levels of service will make their
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