BCS-ISEB
ITILF2011 · Question #176
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
The correct answer is A. Service design: Design the processes. See the full explanation below for the reasoning.
Question
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
Options
- AService design: Design the processes
- BService strategy: Develop the offerings
- CService transition: Plan and prepare for deployment
- DService operation: IT operations management
How the community answered
(19 responses)- A68% (13)
- B16% (3)
- C5% (1)
- D11% (2)
Community Discussion
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