BCS-ISEB
ITILF2011 · Question #170
What type of record should you raise when a problem diagnosis is complete and a workaround is available?
The correct answer is D. A known error. See the full explanation below for the reasoning.
Question
What type of record should you raise when a problem diagnosis is complete and a workaround is available?
Options
- AA service object
- BAn incident
- CA change
- DA known error
How the community answered
(29 responses)- A7% (2)
- B3% (1)
- C10% (3)
- D79% (23)
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