ITILF2011 Question #160: Real Exam Question with Answer & Explanation

The correct answer is C. 2 and 4 only. See the full explanation below for the reasoning.

Question

Which of the following processes are performed by the service desk? 1. Capacity management 2. Request fulfillment 3. Demand management 4. Incident management

Options

AAll of the above
B3 and 4 only
C2 and 4 only
D2 only

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