BCS-ISEB
ITILF2011 · Question #11
Which of the following are the MAIN objectives of incident management? 1. To automatically detect service-affecting events 2. To restore normal service operation as quickly as possible 3. To…
The correct answer is B. 2 and 3 only. See the full explanation below for the reasoning.
Question
Which of the following are the MAIN objectives of incident management? 1. To automatically detect service-affecting events 2. To restore normal service operation as quickly as possible 3. To minimize adverse impacts on business operations
Options
- A1 and 2 only
- B2 and 3 only
- C1 and 3 only
- DAll of the above
How the community answered
(37 responses)- A3% (1)
- B76% (28)
- C14% (5)
- D8% (3)
Community Discussion
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