BCS-ISEB
ITILF2011 · Question #11
ITILF2011 Question #11: Real Exam Question with Answer & Explanation
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Question
Which of the following are the MAIN objectives of incident management? 1. To automatically detect service-affecting events 2. To restore normal service operation as quickly as possible 3. To minimize adverse impacts on business operations
Options
- A1 and 2 only
- B2 and 3 only
- C1 and 3 only
- DAll of the above
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