BCS-ISEB
ITILF2011 · Question #104
ITILF2011 Question #104: Real Exam Question with Answer & Explanation
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Question
In terms of adding value to the business, which one of the following describes service operations contribution?
Options
- AThe cost of the service is designed, predicted and validated
- BMeasures for optimization are identified
- CService value is modeled
- DService value is visible to customers
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