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ITIL · Question #71

Which of the following statements about standard changes are CORRECT? 1. The approach is pre-authorized 2. The risk is usually low and well understood 3. Details of the change will be recorded 4. Some

The correct answer is D. All of the above. This question tests comprehensive knowledge of all defining characteristics of standard changes in ITIL change management.

Processes

Question

Which of the following statements about standard changes are CORRECT? 1. The approach is pre-authorized 2. The risk is usually low and well understood 3. Details of the change will be recorded 4. Some standard changes will be triggered by the request fulfilment process

Options

  • A1 only
  • B2 and 3 only
  • C1, 2 and 4 only
  • DAll of the above

How the community answered

(52 responses)
  • A
    2% (1)
  • B
    17% (9)
  • C
    8% (4)
  • D
    73% (38)

Why each option

This question tests comprehensive knowledge of all defining characteristics of standard changes in ITIL change management.

A1 only
B2 and 3 only
C1, 2 and 4 only
DAll of the aboveCorrect

All four statements are accurate: standard changes are pre-authorized so individual CAB approval is not required each time; they carry low and well-understood risk with a proven procedure; their details must still be recorded for audit and tracking purposes even though they are pre-authorized; and many standard changes - such as common service requests - are initiated and fulfilled through the request fulfilment process.

Concept tested: ITIL standard change characteristics, authorization, and recording

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#standard changes#pre-authorization#change management#request fulfilment

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