PeopleCert
ITIL · Question #59
ITIL Question #59: Real Exam Question with Answer & Explanation
The correct answer is B: Stakeholders. In ITIL, stakeholders are defined as all groups or individuals who have an interest in the activities, targets, resources, or deliverables of service management.
Question
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
Options
- AEmployers
- BStakeholders
- CRegulators
- DAccreditors
Explanation
In ITIL, stakeholders are defined as all groups or individuals who have an interest in the activities, targets, resources, or deliverables of service management.
Common mistakes.
- A. Employers refers to organizations that employ workers, which is a general labor-relations term and not an ITIL service management classification.
- C. Regulators are a specific category of external bodies that enforce compliance rules, making them a subset of stakeholders rather than the overarching term.
- D. Accreditors are bodies that certify or approve organizations to a standard, which is a narrow external role and not the ITIL term for all interested parties.
Concept tested. ITIL definition of stakeholders
Community Discussion
No community discussion yet for this question.