ITIL · Question #58
Which process would ensure that utility and warranty requirements are properly addressed in service designs?
The correct answer is C. Design coordination. Design coordination is the ITIL process responsible for ensuring that all service design activities are properly coordinated, including confirming that utility and warranty requirements are addressed across all design efforts.
Question
Which process would ensure that utility and warranty requirements are properly addressed in service designs?
Options
- AAvailability management
- BCapacity management
- CDesign coordination
- DRelease management
How the community answered
(46 responses)- B2% (1)
- C93% (43)
- D4% (2)
Why each option
Design coordination is the ITIL process responsible for ensuring that all service design activities are properly coordinated, including confirming that utility and warranty requirements are addressed across all design efforts.
Availability management addresses only the warranty dimension of reliability and uptime targets, not the full scope of utility and warranty coordination across all designs.
Capacity management ensures performance and throughput demands are met, which is one warranty concern but does not coordinate across all design activities.
Design coordination acts as the governing process across all Service Design activities, ensuring consistency and that both utility (fit for purpose) and warranty (fit for use) requirements are embedded in every service design. It coordinates the work of all other design processes to ensure nothing is overlooked before a service is transitioned.
Release management is concerned with deploying releases into live environments and does not govern how service designs are validated against utility and warranty requirements.
Concept tested: Design coordination role in utility and warranty assurance
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