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ITIL · Question #542

Which service lifecycle stage provides the following values to the business?

The correct answer is C. Service operation. Service Operation is the ITIL lifecycle stage where services are actively executed and managed, making the value created in prior stages tangible and real to the business.

The ITIL service lifecycle

Question

Which service lifecycle stage provides the following values to the business?

Options

  • AService transition
  • BService strategy
  • CService operation
  • DService design

How the community answered

(31 responses)
  • A
    6% (2)
  • B
    3% (1)
  • C
    87% (27)
  • D
    3% (1)

Why each option

Service Operation is the ITIL lifecycle stage where services are actively executed and managed, making the value created in prior stages tangible and real to the business.

AService transition

Service Transition focuses on building, testing, and deploying new or changed services into production and does not itself deliver ongoing operational value.

BService strategy

Service Strategy defines the organizational direction and policies for service management but does not deliver services or realize value for day-to-day business operations.

CService operationCorrect

Service Operation is the stage where day-to-day activities and processes for delivering and managing services at agreed levels are carried out, encompassing processes such as Incident Management, Problem Management, and Event Management. This is the stage where the utility and warranty of services are experienced by customers, meaning all the value designed and transitioned in earlier stages is actually realized here.

DService design

Service Design creates the blueprints and specifications for services and supporting processes but does not execute or deliver services to the business.

Concept tested: Service Operation as the ITIL value delivery lifecycle stage

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service operation#service lifecycle#business value

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