Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?

Business Relationship Management focuses on building customer relationships and aligning services to business strategy, but does not specifically own change impact assessment for service utilization.

Service Level Management monitors and reports against agreed service targets but does not have the objective of identifying customer environment changes that affect service type or utilization.

Availability Management ensures services meet availability targets and does not have a specific objective around identifying customer environment changes.

Change Management is responsible for evaluating all changes that could impact IT service delivery, including those originating from shifts in the customer environment. It assesses whether such changes affect the type, level, or utilization of services and coordinates a controlled response. This ensures service delivery adapts appropriately to evolving business conditions without unintended disruption.