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ITIL · Question #535

Where are the details of core and enhancing service provided?

The correct answer is C. The service portfolio.. The service portfolio is the authoritative source for all service details, including core and enhancing services across their full lifecycle.

Processes

Question

Where are the details of core and enhancing service provided?

Options

  • AThe definitive media library.
  • BThe configuration management system.
  • CThe service portfolio.
  • DThe service catalogue.

How the community answered

(35 responses)
  • A
    3% (1)
  • B
    6% (2)
  • C
    89% (31)
  • D
    3% (1)

Why each option

The service portfolio is the authoritative source for all service details, including core and enhancing services across their full lifecycle.

AThe definitive media library.

The definitive media library stores authorized software versions and media assets, not service definitions or portfolio details.

BThe configuration management system.

The configuration management system stores data about configuration items and their relationships, not definitions of core and enhancing services.

CThe service portfolio.Correct

The service portfolio contains the complete set of services managed by a service provider, spanning pipeline, active catalogue, and retired services. It documents both core services (primary IT functions) and enhancing or enabling services that support them. The service catalogue is only a customer-facing subset of the portfolio covering currently available services.

DThe service catalogue.

The service catalogue is a subset of the service portfolio listing only currently active services, so it does not contain the full scope of core and enhancing service details.

Concept tested: ITIL service portfolio vs service catalogue scope

Source: https://wiki.en.it-processmaps.com/index.php/ITIL-Glossary/Service-Portfolio

Topics

#service portfolio#core service#enhancing service#service types

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