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ITIL · Question #517

Which process monitors and improves the performance of the service transition stage of the service lifecycle?

The correct answer is A. Transition planning and support. This question tests knowledge of which ITIL process is responsible for overseeing and improving performance across the Service Transition lifecycle stage.

Processes

Question

Which process monitors and improves the performance of the service transition stage of the service lifecycle?

Options

  • ATransition planning and support
  • BDesign co-ordination
  • CChange management
  • DService transition management

How the community answered

(26 responses)
  • A
    88% (23)
  • B
    8% (2)
  • C
    4% (1)

Why each option

This question tests knowledge of which ITIL process is responsible for overseeing and improving performance across the Service Transition lifecycle stage.

ATransition planning and supportCorrect

Transition Planning and Support is the ITIL process that plans, coordinates, monitors, and improves the overall performance of the Service Transition stage. It provides governance and visibility across all transition activities to ensure they are conducted efficiently. This process tracks progress against plans and recommends corrective actions to optimize the transition lifecycle.

BDesign co-ordination

Design Coordination is a Service Design process responsible for coordinating design activities, not for monitoring or improving the Service Transition stage.

CChange management

Change Management controls the lifecycle of individual changes but does not hold overall responsibility for monitoring and improving the entire Service Transition stage.

DService transition management

Service Transition Management is not a recognized ITIL process name; the process that performs this monitoring and improvement role is specifically called Transition Planning and Support.

Concept tested: ITIL transition planning and support process scope

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#transition planning and support#service transition#performance monitoring#lifecycle management

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