ITIL · Question #514
Which is an objective of access management?
The correct answer is A. To efficiently respond to requests for granting access to services.. Access management's core objective is to grant authorized users the right to access services while preventing unauthorized access.
Question
Which is an objective of access management?
Options
- ATo efficiently respond to requests for granting access to services.
- BTo defect changes of state that have significance for management of an IT service.
- CTo assist with general information, complains or comments.
- DTo minimize the impact of incidents that cannot be prevented.
How the community answered
(48 responses)- A94% (45)
- B2% (1)
- C4% (2)
Why each option
Access management's core objective is to grant authorized users the right to access services while preventing unauthorized access.
Access management is the ITIL process that manages the rights of users to use a service or group of services, and efficiently responding to access requests is its primary operational objective. The process handles identity verification, rights provisioning, monitoring access, and removing or adjusting access rights throughout the user lifecycle. Efficient request handling ensures that legitimate users receive timely access while maintaining security controls.
Detecting changes of state that have significance for the management of an IT service is the objective of Event Management, not Access Management.
Assisting with general information, complaints, or comments is the function of the Service Desk, which acts as the single point of contact between users and IT.
Minimizing the impact of incidents that cannot be prevented is the objective of Incident Management, which focuses on restoring normal service operation as quickly as possible.
Concept tested: ITIL Access Management process objectives
Source: https://wiki.en.it-processmaps.com/index.php/Access_Management
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