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ITIL · Question #50

Which of the following is service transition planning and support NOT responsible for?

The correct answer is D. Detailed planning of the build and test of individual changes. Service transition planning and support coordinates overall transition activity but does not own the detailed build and test planning for individual changes - that belongs to the project or change teams.

Processes

Question

Which of the following is service transition planning and support NOT responsible for?

Options

  • APrioritizing conflicts for service transition resources
  • BCoordinating the efforts required to manage multiple simultaneous transitions
  • CMaintaining policies, standards and models for service transition activities and processes
  • DDetailed planning of the build and test of individual changes

How the community answered

(25 responses)
  • A
    4% (1)
  • C
    4% (1)
  • D
    92% (23)

Why each option

Service transition planning and support coordinates overall transition activity but does not own the detailed build and test planning for individual changes - that belongs to the project or change teams.

APrioritizing conflicts for service transition resources

Prioritizing conflicts for service transition resources is explicitly listed as a responsibility of service transition planning and support in ITIL.

BCoordinating the efforts required to manage multiple simultaneous transitions

Coordinating efforts across multiple simultaneous transitions is a core function of service transition planning and support.

CMaintaining policies, standards and models for service transition activities and processes

Maintaining policies, standards, and models for transition activities is a defined responsibility of this process.

DDetailed planning of the build and test of individual changesCorrect

Detailed planning of the build and test of individual changes is the responsibility of the specific project or change team executing that transition, not the service transition planning and support process. The process focuses on coordination and governance across all transitions, not granular planning within a single change.

Concept tested: ITIL service transition planning and support responsibilities

Source: https://wiki.en.it-processmaps.com/index.php/Service_Transition_Planning_and_Support

Topics

#service transition#planning and support#change management#transition resources

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