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ITIL · Question #470

Which is an objective of the service design lifecycle stage?

The correct answer is A. To embed continual service improvement (CSI) in all service design activities. The service design lifecycle stage has several objectives, one of which is to embed CSI into all design activities so improvement is built in systematically rather than applied retroactively.

The ITIL service lifecycle

Question

Which is an objective of the service design lifecycle stage?

Options

  • ATo embed continual service improvement (CSI) in all service design activities
  • BTo ensure that all service design activities use the minimum amount of resources
  • CTo monitor service level targets as agreed in service level agreements
  • DTo create and maintain a portfolio of quantified services

How the community answered

(18 responses)
  • A
    94% (17)
  • D
    6% (1)

Why each option

The service design lifecycle stage has several objectives, one of which is to embed CSI into all design activities so improvement is built in systematically rather than applied retroactively.

ATo embed continual service improvement (CSI) in all service design activitiesCorrect

A core objective of the ITIL service design stage is to embed continual service improvement in all design activities, processes, and services. This ensures improvement is treated as an integral part of design rather than a separate concern, aligning design outputs with long-term quality goals from the outset.

BTo ensure that all service design activities use the minimum amount of resources

Minimizing resource usage is not a stated objective of service design; the stage focuses on designing effective, fit-for-purpose services, not purely on resource reduction.

CTo monitor service level targets as agreed in service level agreements

Monitoring service level targets against SLAs is an activity belonging to service operation, specifically the service level management process during live operation.

DTo create and maintain a portfolio of quantified services

Creating and maintaining a portfolio of quantified services is an objective of service strategy, specifically the service portfolio management process, not service design.

Concept tested: ITIL service design lifecycle stage objectives

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service design objectives#CSI integration#service design lifecycle#design activities

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