ITIL · Question #459
Which is an objective of the design coordination process?
The correct answer is A. To ensure service design packages are handed over to service transition. Design Coordination ensures all design activities produce consistent, complete Service Design Packages that are formally handed over to Service Transition.
Question
Which is an objective of the design coordination process?
Options
- ATo ensure service design packages are handed over to service transition
- BTo ensure that all changes are assessed for their impact on service designs
- CTo document the initial structure and relationship between services and customers
- DTo handover new service level requirements to the service level management process
How the community answered
(51 responses)- A90% (46)
- B2% (1)
- C6% (3)
- D2% (1)
Why each option
Design Coordination ensures all design activities produce consistent, complete Service Design Packages that are formally handed over to Service Transition.
A primary objective of the Design Coordination process is to ensure that Service Design Packages are produced, reviewed for completeness, and formally handed over to Service Transition for implementation. This handover ensures that all design documentation, acceptance criteria, and operational requirements are in place before the transition team begins its work.
Assessing changes for their impact on service designs is an activity of Change Management within Service Transition, not a stated objective of the Design Coordination process.
Documenting initial structures and relationships between services and customers relates to Service Portfolio Management or Service Catalog Management, not to Design Coordination.
New Service Level Requirements are gathered from the business and managed by Service Level Management - routing them to SLM is not an objective of Design Coordination.
Concept tested: Objectives of the Design Coordination process in ITIL
Source: https://www.axelos.com/certifications/itil-service-management/
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