ITIL Question #459: Real Exam Question with Answer & Explanation

The correct answer is A: To ensure service design packages are handed over to service transition. Design Coordination ensures all design activities produce consistent, complete Service Design Packages that are formally handed over to Service Transition.

Question

Which is an objective of the design coordination process?

Options

ATo ensure service design packages are handed over to service transition
BTo ensure that all changes are assessed for their impact on service designs
CTo document the initial structure and relationship between services and customers
DTo handover new service level requirements to the service level management process

Explanation

Design Coordination ensures all design activities produce consistent, complete Service Design Packages that are formally handed over to Service Transition.

Common mistakes.

B. Assessing changes for their impact on service designs is an activity of Change Management within Service Transition, not a stated objective of the Design Coordination process.
C. Documenting initial structures and relationships between services and customers relates to Service Portfolio Management or Service Catalog Management, not to Design Coordination.
D. New Service Level Requirements are gathered from the business and managed by Service Level Management - routing them to SLM is not an objective of Design Coordination.

Concept tested. Objectives of the Design Coordination process in ITIL

Reference. https://www.axelos.com/certifications/itil-service-management/

Community Discussion

No community discussion yet for this question.

Full ITIL Practice