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ITIL · Question #457

Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?

The correct answer is D. Service design. The ITIL Service Design publication explicitly includes service retirement and transfer of services between providers within its defined scope.

The ITIL service lifecycle

Question

Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?

Options

  • AService transition
  • BService level management
  • CService operation
  • DService design

How the community answered

(29 responses)
  • A
    7% (2)
  • B
    3% (1)
  • C
    3% (1)
  • D
    86% (25)

Why each option

The ITIL Service Design publication explicitly includes service retirement and transfer of services between providers within its defined scope.

AService transition

Service Transition handles the actual execution of transitions such as deployments and decommissions, but defining the scope and design approach for retirement or provider transfer is a Service Design responsibility.

BService level management

Service Level Management is a process within Service Design, not a lifecycle stage, and it does not define the scope of service retirement or inter-provider transfers.

CService operation

Service Operation manages day-to-day delivery of live services and does not define the scope of retirement or the transfer of services between providers.

DService designCorrect

The ITIL Service Design publication defines its scope as covering the design of new or changed services, service retirement, and the transfer of services to or from external service providers. These concerns are addressed at the design stage so that plans, contracts, and supporting architectures for ending or transferring services are built in from the outset rather than added reactively.

Concept tested: Scope of Service Design including retirement and provider transfer

Source: https://www.axelos.com/certifications/itil-service-management/

Topics

#service lifecycle#service retirement#service design scope#service transfer

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