ITIL Question #454: Real Exam Question with Answer & Explanation

The correct answer is A: Testing the tool and training process managers on using the process. This question identifies which tool-related activities belong specifically to the Service Transition stage of the ITIL service lifecycle.

The ITIL service lifecycle

Question

Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

Options

ATesting the tool and training process managers on using the process
BDevelopment or purchase of tools and deployment of the tools
CTraining tool administrators how to manage tools and monitoring tool performance in operational
DDevelopment or purchase of tools and deployment of the process

Explanation

This question identifies which tool-related activities belong specifically to the Service Transition stage of the ITIL service lifecycle.

Common mistakes.

B. Development or purchase of tools is a Service Design activity, not a Service Transition activity, so this answer misattributes at least one activity to the wrong lifecycle stage.
C. Monitoring tool performance in an operational environment is a Service Operation activity, not a Service Transition activity, placing it in the wrong stage of the lifecycle.

Concept tested. ITIL tool lifecycle activities by service stage

Reference. https://www.axelos.com/certifications/itil-service-management/

Topics

#service transition#tool deployment#process tools#transition activities

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