ITIL · Question #450
Which is used to assess business demand for services?
The correct answer is B. Patterns of business activity. Patterns of Business Activity (PBA) are the ITIL demand management tool used to profile how business units consume services over time and forecast future demand.
Question
Which is used to assess business demand for services?
Options
- APremium business assets
- BPatterns of business activity
- CProvider business assets
- DPredicted business architecture
How the community answered
(35 responses)- A3% (1)
- B91% (32)
- D6% (2)
Why each option
Patterns of Business Activity (PBA) are the ITIL demand management tool used to profile how business units consume services over time and forecast future demand.
Premium business assets is not a recognized ITIL concept and has no defined role in assessing or measuring business demand for services.
Patterns of Business Activity are defined in ITIL demand management to capture the rhythm and volume of business activities that drive service consumption. By analyzing PBAs, service providers can align capacity and service levels to anticipated peaks and troughs in business demand, preventing under- or over-provisioning of services.
Provider business assets refer to the capabilities and resources owned by the IT service provider - they describe what the provider has, not what the business demands.
Predicted business architecture is not a defined ITIL term associated with demand assessment or service consumption analysis.
Concept tested: Demand management using Patterns of Business Activity
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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