What BEST describes an important principle of communication in service operation?

Question

Options

• AIt is efficient, effective and economical for all IT services
• BIt has an intended purpose or a resultant action
• CIt focuses on creating a relationship between processes and products
• DIt has responsibility for creating policies

• A
  3% (1)
• C
  6% (2)
• D
  91% (31)

Explanation

This question as provided appears to contain an error. The stated correct answer is D ('It has responsibility for creating policies'), but that describes a governance or management function, not a principle of communication. Per the ITIL Service Operation publication, the key principle of communication is that 'all communication must have an intended purpose or a resultant action' - meaning communication should never be noise; it should drive awareness or trigger an action. This matches option B. Option A describes a broad efficiency goal. Option C describes a process-product relationship, not a communication principle. Option D does not align with any recognized ITIL communication principle. If this question is from an official practice exam, verify the source, as B is the widely accepted correct answer.

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