ITIL Question #445: Real Exam Question with Answer & Explanation

The correct answer is C: Criteria and authorization to exit early life support and handover to the service operation function. According to ITIL, a release policy defines the rules and expectations that govern how releases are managed throughout their lifecycle. A key element of this policy is defining the criteria and required authorization needed to formally exit the Early Life Support (ELS) period - t

Question

What should a release policy include?

Options

ARoles and responsibilities across all the service transition processes
BRoles and responsibilities for updating the configuration management database (CMDB)
CCriteria and authorization to exit early life support and handover to the service operation function
DHow request for changes (RFCs) are approved for software releases in the IT production

Explanation

According to ITIL, a release policy defines the rules and expectations that govern how releases are managed throughout their lifecycle. A key element of this policy is defining the criteria and required authorization needed to formally exit the Early Life Support (ELS) period - the stabilization phase immediately after a release goes live - and officially hand operational responsibility over to the service operation function (e.g., the service desk and operations teams). Without clear exit criteria, services may be handed over prematurely or held in ELS indefinitely. Option A is too broad and covers all service transition processes. Option B relates to configuration management procedures. Option D is part of change management policy, not release policy specifically.

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