ITIL Question #401: Real Exam Question with Answer & Explanation

The correct answer is D: 2 only. In ITIL Availability Management, proactive activities are performed in advance to prevent failures, while reactive activities respond to failures after detection. Only designing availability into a solution qualifies as proactive.

Question

Which of the following availability management activities are considered to be proactive as opposed to reactive? (1) Monitoring system availability (2) Designing availability into a proposed solution

Options

ANeither of the above
BBoth of the above
C1 only
D2 only

Explanation

In ITIL Availability Management, proactive activities are performed in advance to prevent failures, while reactive activities respond to failures after detection. Only designing availability into a solution qualifies as proactive.

Common mistakes.

A. This is incorrect because item 2 - designing availability into a solution - is clearly a proactive availability management activity.
B. Both items cannot be proactive because monitoring (item 1) is a reactive or detective control that identifies problems after they emerge, not before.
C. Monitoring alone is not proactive; it responds to availability events as they occur rather than preventing them through advance design decisions.

Concept tested. Proactive vs reactive Availability Management activities

Reference. https://www.axelos.com/resource-hub/glossary

Community Discussion

No community discussion yet for this question.

Full ITIL Practice