ITIL · Question #401
Which of the following availability management activities are considered to be proactive as opposed to reactive? (1) Monitoring system availability (2) Designing availability into a proposed solution
The correct answer is D. 2 only. In ITIL Availability Management, proactive activities are performed in advance to prevent failures, while reactive activities respond to failures after detection. Only designing availability into a solution qualifies as proactive.
Question
Which of the following availability management activities are considered to be proactive as opposed to reactive? (1) Monitoring system availability (2) Designing availability into a proposed solution
Options
- ANeither of the above
- BBoth of the above
- C1 only
- D2 only
How the community answered
(22 responses)- A9% (2)
- B5% (1)
- C14% (3)
- D73% (16)
Why each option
In ITIL Availability Management, proactive activities are performed in advance to prevent failures, while reactive activities respond to failures after detection. Only designing availability into a solution qualifies as proactive.
This is incorrect because item 2 - designing availability into a solution - is clearly a proactive availability management activity.
Both items cannot be proactive because monitoring (item 1) is a reactive or detective control that identifies problems after they emerge, not before.
Monitoring alone is not proactive; it responds to availability events as they occur rather than preventing them through advance design decisions.
Designing availability into a proposed solution is a proactive activity because it is performed before deployment to embed resilience, redundancy, and recovery requirements during the design phase, preventing future failures. Monitoring system availability (item 1) is a reactive activity because it detects and responds to availability issues that are already occurring or have already occurred, rather than preventing them.
Concept tested: Proactive vs reactive Availability Management activities
Source: https://www.axelos.com/resource-hub/glossary
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