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ITIL · Question #401

Which of the following availability management activities are considered to be proactive as opposed to reactive? (1) Monitoring system availability (2) Designing availability into a proposed solution

The correct answer is D. 2 only. In ITIL Availability Management, proactive activities are performed in advance to prevent failures, while reactive activities respond to failures after detection. Only designing availability into a solution qualifies as proactive.

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Question

Which of the following availability management activities are considered to be proactive as opposed to reactive? (1) Monitoring system availability (2) Designing availability into a proposed solution

Options

  • ANeither of the above
  • BBoth of the above
  • C1 only
  • D2 only

How the community answered

(22 responses)
  • A
    9% (2)
  • B
    5% (1)
  • C
    14% (3)
  • D
    73% (16)

Why each option

In ITIL Availability Management, proactive activities are performed in advance to prevent failures, while reactive activities respond to failures after detection. Only designing availability into a solution qualifies as proactive.

ANeither of the above

This is incorrect because item 2 - designing availability into a solution - is clearly a proactive availability management activity.

BBoth of the above

Both items cannot be proactive because monitoring (item 1) is a reactive or detective control that identifies problems after they emerge, not before.

C1 only

Monitoring alone is not proactive; it responds to availability events as they occur rather than preventing them through advance design decisions.

D2 onlyCorrect

Designing availability into a proposed solution is a proactive activity because it is performed before deployment to embed resilience, redundancy, and recovery requirements during the design phase, preventing future failures. Monitoring system availability (item 1) is a reactive activity because it detects and responds to availability issues that are already occurring or have already occurred, rather than preventing them.

Concept tested: Proactive vs reactive Availability Management activities

Source: https://www.axelos.com/resource-hub/glossary

Topics

#availability management#proactive activities#reactive activities#service design

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