ITIL · Question #398
Which of the following is the BEST definition of an event?
The correct answer is A. Any detectable or discernible occurrence that has significance for the management of the IT. In ITIL, an 'event' has a precise definition that distinguishes it from related concepts like incidents and problems. Choice A matches the official ITIL glossary definition exactly.
Question
Which of the following is the BEST definition of an event?
Options
- AAny detectable or discernible occurrence that has significance for the management of the IT
- BAn unplanned interruption to an IT service or a reduction in the quality of an IT service
- CThe unknown cause of one or more incidents that have an impact on an IT service
- DReducing or eliminating the cause of an incident or problem
How the community answered
(17 responses)- A88% (15)
- B6% (1)
- D6% (1)
Why each option
In ITIL, an 'event' has a precise definition that distinguishes it from related concepts like incidents and problems. Choice A matches the official ITIL glossary definition exactly.
ITIL defines an event as any detectable or discernible occurrence that has significance for the management of the IT infrastructure or delivery of IT services. Events are detected by monitoring tools or staff and can indicate normal operation, exceptions, or warnings. This is the foundational definition from ITIL Event Management.
This describes an incident - an unplanned interruption or quality reduction in an IT service - not an event.
This describes a problem - the unknown underlying cause of one or more incidents - not an event.
This describes a workaround or resolution activity within Incident or Problem Management, not the definition of an event.
Concept tested: ITIL event definition in Event Management
Source: https://www.axelos.com/resource-hub/glossary
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