ITIL Question #398: Real Exam Question with Answer & Explanation

The correct answer is A: Any detectable or discernible occurrence that has significance for the management of the IT. In ITIL, an 'event' has a precise definition that distinguishes it from related concepts like incidents and problems. Choice A matches the official ITIL glossary definition exactly.

Generic concepts and definitions

Question

Which of the following is the BEST definition of an event?

Options

AAny detectable or discernible occurrence that has significance for the management of the IT
BAn unplanned interruption to an IT service or a reduction in the quality of an IT service
CThe unknown cause of one or more incidents that have an impact on an IT service
DReducing or eliminating the cause of an incident or problem

Explanation

In ITIL, an 'event' has a precise definition that distinguishes it from related concepts like incidents and problems. Choice A matches the official ITIL glossary definition exactly.

Common mistakes.

B. This describes an incident - an unplanned interruption or quality reduction in an IT service - not an event.
C. This describes a problem - the unknown underlying cause of one or more incidents - not an event.
D. This describes a workaround or resolution activity within Incident or Problem Management, not the definition of an event.

Concept tested. ITIL event definition in Event Management

Reference. https://www.axelos.com/resource-hub/glossary

Topics

#event management#event definition#incident vs event

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