ITIL · Question #388
Which of the following models would be MOST usefulin helping to define roles andresponsibilities in an organization structure?
The correct answer is A. RACI model. The RACI model is specifically designed to define and communicate roles and responsibilities by classifying each person's involvement as Responsible, Accountable, Consulted, or Informed.
Question
Which of the following models would be MOST usefulin helping to define roles andresponsibilities in an organization structure?
Options
- ARACI model
- BIncident model
- CContinual service improvement (CSI) model
- DThe Deming Cycle
How the community answered
(30 responses)- A90% (27)
- B3% (1)
- C7% (2)
Why each option
The RACI model is specifically designed to define and communicate roles and responsibilities by classifying each person's involvement as Responsible, Accountable, Consulted, or Informed.
The RACI model directly maps tasks and decisions to individuals or groups using four defined categories - Responsible, Accountable, Consulted, and Informed - making it the standard framework for clarifying who does what within an organizational structure.
The Incident model defines procedural steps for handling incidents, not organizational roles and responsibilities.
The CSI model provides a structured approach to continual service improvement, not a tool for assigning organizational roles.
The Deming Cycle is a quality improvement methodology (Plan-Do-Check-Act), not a role-definition framework.
Concept tested: RACI model for defining organizational roles
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