ITIL Question #376: Real Exam Question with Answer & Explanation

The correct answer is C: People, Process, Products, Partners. ITIL Service Management implementation is built on the four Ps: People, Process, Products, and Partners.

Question

Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:

Options

APeople, Process, Partners, Suppliers
BPeople, Process, Products, Technology
CPeople, Process, Products, Partners
DPeople, Products, Technology, Partners

Explanation

ITIL Service Management implementation is built on the four Ps: People, Process, Products, and Partners.

Common mistakes.

A. 'Suppliers' is not one of the four Ps - the correct term is 'Partners', making this option incorrect despite appearing similar.
B. 'Technology' is not a standalone P - technology is included within 'Products', so this combination does not reflect the correct ITIL framework.
D. This option omits 'Process', which is a required and fundamental element of the 4 Ps, making it an incomplete and incorrect answer.

Concept tested. ITIL 4 Ps of service management framework

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