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ITIL · Question #376

Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:

The correct answer is C. People, Process, Products, Partners. ITIL Service Management implementation is built on the four Ps: People, Process, Products, and Partners.

Key principles and models

Question

Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:

Options

  • APeople, Process, Partners, Suppliers
  • BPeople, Process, Products, Technology
  • CPeople, Process, Products, Partners
  • DPeople, Products, Technology, Partners

How the community answered

(50 responses)
  • A
    4% (2)
  • B
    2% (1)
  • C
    92% (46)
  • D
    2% (1)

Why each option

ITIL Service Management implementation is built on the four Ps: People, Process, Products, and Partners.

APeople, Process, Partners, Suppliers

'Suppliers' is not one of the four Ps - the correct term is 'Partners', making this option incorrect despite appearing similar.

BPeople, Process, Products, Technology

'Technology' is not a standalone P - technology is included within 'Products', so this combination does not reflect the correct ITIL framework.

CPeople, Process, Products, PartnersCorrect

The ITIL framework defines the four pillars required for implementing effective service management as People, Process, Products, and Partners. People covers staff and skills, Process covers workflows and procedures, Products covers technology and tools, and Partners covers third-party suppliers and vendors. This is a core foundational concept in ITIL Foundation and is referenced across the ITIL v3 core publications.

DPeople, Products, Technology, Partners

This option omits 'Process', which is a required and fundamental element of the 4 Ps, making it an incomplete and incorrect answer.

Concept tested: ITIL 4 Ps of service management framework

Topics

#4 Ps#People Process Products Partners#service management#ITIL implementation

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