PeopleCert
ITIL · Question #369
ITIL Question #369: Real Exam Question with Answer & Explanation
The correct answer is C: All of the above. Supplier Management spans multiple ITIL lifecycle stages - Service Design, Service Operation, and Continual Service Improvement - making all three statements correct.
Question
The Supplier Management process includes: (1) Service Design activities, to ensure that contracts will be able to support the service requirements (2) Service Operation activities, to monitor and report supplier achievements (3) Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business
Options
- A1 and 2 only
- B1 only
- CAll of the above
- D1 and 3 only
Explanation
Supplier Management spans multiple ITIL lifecycle stages - Service Design, Service Operation, and Continual Service Improvement - making all three statements correct.
Common mistakes.
- A. This omits Continual Improvement activities (3), which are an explicit part of Supplier Management to ensure suppliers continually meet or exceed business needs.
- B. Limiting Supplier Management to only Service Design activities ignores the operational monitoring and continual improvement functions that are integral to managing suppliers throughout the service lifecycle.
- D. This omits Service Operation activities (2) for monitoring and reporting supplier achievements, which is a key ongoing function of the Supplier Management process.
Concept tested. ITIL Supplier Management lifecycle scope and activities
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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