ITIL Question #331: Real Exam Question with Answer & Explanation

The correct answer is B: To provide training and certification in project management. Service Transition in ITIL is focused on deploying and operationalizing services, not on delivering project management training or certification.

Question

Which of the following is NOT a purpose of Service Transition?

Options

ATo ensure that a service can be managed, operated and supported
BTo provide training and certification in project management
CTo provide quality knowledge of Change, Release and Deployment Management
DTo plan and manage the capacity and resource requirements to manage a release

Explanation

Service Transition in ITIL is focused on deploying and operationalizing services, not on delivering project management training or certification.

Common mistakes.

A. Ensuring a service can be managed, operated, and supported is a recognized purpose of Service Transition, verifying operational readiness before go-live.
C. Providing quality knowledge of Change, Release, and Deployment Management is explicitly listed as a purpose of Service Transition.
D. Planning and managing the capacity and resource requirements to manage a release is a valid Service Transition activity tied to release planning.

Concept tested. ITIL Service Transition purposes and boundaries

Reference. https://www.axelos.com/certifications/itil-service-management

Community Discussion

No community discussion yet for this question.

Full ITIL Practice