ITIL · Question #31
Which process will regularly anal0yse incident data to identify discernible trends?
The correct answer is B. Problem management. Problem management is the ITIL process responsible for analyzing incident data to identify trends and underlying root causes.
Question
Which process will regularly anal0yse incident data to identify discernible trends?
Options
- AService level management
- BProblem management
- CC0hange management
- DEvent management
How the community answered
(61 responses)- A8% (5)
- B87% (53)
- C3% (2)
- D2% (1)
Why each option
Problem management is the ITIL process responsible for analyzing incident data to identify trends and underlying root causes.
Service level management monitors and reports on service level achievement against agreed targets, not on analyzing incident trends for root causes.
Problem management proactively analyzes incident records to identify trends, recurring issues, and patterns that indicate underlying problems. By performing trend analysis on incident data, it can identify and address root causes before they cause further incidents, reducing overall incident volume and impact.
Change management controls the lifecycle of changes to minimize risk and disruption; it does not perform incident trend analysis.
Event management monitors infrastructure events and generates alerts or incidents, but does not analyze incident data for patterns or trends.
Concept tested: Problem management proactive trend analysis of incidents
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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