ITIL · Question #272
One of the five major aspects of Service Design is the design of the service solutions. It includes?
The correct answer is A. Requirements, resources and capabilities needed and agreed. Service Design requires that a service solution address all three elements together: requirements, resources, and capabilities needed and agreed.
Question
One of the five major aspects of Service Design is the design of the service solutions. It includes?
Options
- ARequirements, resources and capabilities needed and agreed
- BOnly requirements needed and agreed
- COnly capabilities needed and agreed
- DOnly resources and capabilities needed
How the community answered
(28 responses)- A89% (25)
- C4% (1)
- D7% (2)
Why each option
Service Design requires that a service solution address all three elements together: requirements, resources, and capabilities needed and agreed.
According to ITIL Service Design, a complete service solution must document and agree upon all functional and management requirements, all resources required to support the service throughout its lifecycle, and all capabilities the organization needs to deliver the service. Omitting any of these three elements leaves the solution incomplete and risks delivery failure.
Requirements alone are insufficient for a service solution design because without identifying resources and capabilities, there is no way to assess feasibility or plan delivery.
Capabilities alone do not form a complete service solution; without defined requirements, there is no agreed scope to build those capabilities against.
Resources and capabilities without agreed requirements lack the defined scope and business expectations necessary to guide the design.
Concept tested: ITIL Service Design service solution components
Source: https://www.axelos.com/resource-hub/white-paper/itil-glossary-and-abbreviations
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