Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

Business Objectives, IT Objectives, and Process Metrics are inputs and outputs used within the 7-step process itself, not the prerequisite items that must be identified before the process begins.

Process Models and Goals and Objectives are too vague and do not match the specific Vision-to-Goals hierarchy that ITIL CSI prescribes as the required prerequisite identification.

The ITIL CSI approach requires establishing a clear Vision and Strategy before executing the 7-step improvement process, then cascading that vision into Tactical Goals and Operational Goals. This top-down hierarchy ensures that all improvement activities remain aligned with business intent and produce measurable, strategically relevant outcomes.

Business and IT Strategy and Process Definitions describe IT alignment artifacts but do not represent the specific Vision, Tactical Goals, and Operational Goals hierarchy that CSI requires before initiating the 7-step process.