ITIL Question #231: Real Exam Question with Answer & Explanation

The correct answer is D: It represents all resources presently engaged or being released in various stages of the service. The service portfolio represents all services across their full lifecycle - pipeline, catalogue, and retired - including resources currently engaged or being released, making option D the accurate definition.

Processes

Question

Which statement about the service portfolio is TRUE?

Options

AThe service portfolio includes ail services except those managed by third parties
BIt is an integral part of the service catalogue
CIt allows the organization unlimited resources when planning for new service deployments
DIt represents all resources presently engaged or being released in various stages of the service

Explanation

The service portfolio represents all services across their full lifecycle - pipeline, catalogue, and retired - including resources currently engaged or being released, making option D the accurate definition.

Common mistakes.

A. The service portfolio includes all services, including those managed by third parties - excluding third-party services would give an incomplete and inaccurate picture of service provision.
B. The relationship is the reverse - the service catalogue is a subset and component of the service portfolio, not the other way around.
C. The service portfolio exists precisely to help manage limited resources strategically; it does not grant unlimited resources and is used to prioritize investment decisions.

Concept tested. ITIL service portfolio definition and lifecycle coverage

Reference. https://www.axelos.com/resource-hub/blog/what-is-the-service-portfolio

Topics

#service portfolio#service catalogue#service strategy#resource management

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