ITIL · Question #231
Which statement about the service portfolio is TRUE?
The correct answer is D. It represents all resources presently engaged or being released in various stages of the service. The service portfolio represents all services across their full lifecycle - pipeline, catalogue, and retired - including resources currently engaged or being released, making option D the accurate definition.
Question
Which statement about the service portfolio is TRUE?
Options
- AThe service portfolio includes ail services except those managed by third parties
- BIt is an integral part of the service catalogue
- CIt allows the organization unlimited resources when planning for new service deployments
- DIt represents all resources presently engaged or being released in various stages of the service
How the community answered
(37 responses)- B3% (1)
- C3% (1)
- D95% (35)
Why each option
The service portfolio represents all services across their full lifecycle - pipeline, catalogue, and retired - including resources currently engaged or being released, making option D the accurate definition.
The service portfolio includes all services, including those managed by third parties - excluding third-party services would give an incomplete and inaccurate picture of service provision.
The relationship is the reverse - the service catalogue is a subset and component of the service portfolio, not the other way around.
The service portfolio exists precisely to help manage limited resources strategically; it does not grant unlimited resources and is used to prioritize investment decisions.
The service portfolio encompasses every service a provider offers or plans to offer, tracking all resources engaged across the three stages: service pipeline (proposed/in development), service catalogue (live services), and retired services. It is the complete strategic view of service investments and commitments. This definition captures the 'all resources presently engaged or being released' aspect accurately.
Concept tested: ITIL service portfolio definition and lifecycle coverage
Source: https://www.axelos.com/resource-hub/blog/what-is-the-service-portfolio
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