Which process is responsible for sourcing and delivering components of requested standard services?

Request Fulfilment manages the lifecycle of all service requests from users, including sourcing, coordinating, and delivering the components required to fulfil standard services such as software installations or access provisioning. It operates against a pre-defined request model and service catalogue to ensure consistent, efficient delivery of routine service items.

Service Portfolio Management governs the full lifecycle of all services in strategic terms but does not operationally source or deliver service components to requesters.

The Service Desk is a function that acts as a single point of contact for users but is not itself the process responsible for sourcing and delivering service components.

IT Finance manages budgeting, accounting, and charging for IT services and has no operational role in sourcing or delivering service request components.