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ITIL · Question #18
ITIL Question #18: Real Exam Question with Answer & Explanation
The correct answer is B: The change advisory board. The Change Advisory Board (CAB) is the formal ITIL body that supports change management by advising on the assessment and prioritization of changes. It is an advisory group, not a decision-making authority in itself.
Processes
Question
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
Options
- AThe change authorization board
- BThe change advisory board
- CThe change implementer
- DThe change manager
Explanation
The Change Advisory Board (CAB) is the formal ITIL body that supports change management by advising on the assessment and prioritization of changes. It is an advisory group, not a decision-making authority in itself.
Common mistakes.
- A. A 'change authorization board' is not a defined ITIL body - the correct ITIL term is Change Advisory Board.
- C. The change implementer is responsible for executing an approved change, not for advising on assessment or prioritization.
- D. The change manager is an individual process role who manages change activities and chairs the CAB, but is not the advisory body itself.
Concept tested. ITIL Change Advisory Board role and purpose
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
#change advisory board#CAB#change assessment#change prioritization
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