What type of record should you raise when a problem diagnosis is complete and a workaround is available?

A service object is not a recognized ITIL record type used in Problem Management at this stage of the process.

An incident record is raised to restore service as quickly as possible; it is not the appropriate record once a problem diagnosis is complete and a workaround is established.

A change record is raised when a permanent fix needs to be implemented, not at the point when diagnosis is complete and only a workaround exists.

A Known Error is defined in ITIL as a problem that has a documented root cause and a workaround. When problem diagnosis is complete and a workaround is available, a Known Error Record (KER) is raised in the Known Error Database (KEDB) so that Service Desk staff can resolve related incidents more quickly without reopening the problem investigation.