ITIL · Question #134
Which one of the following activities would be performed by access management?
The correct answer is D. Managing the rights to use a service or group of services. Access management in ITIL is the process of granting authorized users the right to use a service while preventing access to non-authorized users, effectively executing information security policies.
Question
Which one of the following activities would be performed by access management?
Options
- AProviding physical security for staff at data centers and other buildings
- BManaging access to computer rooms and other secure locations
- CManaging access to the service desk
- DManaging the rights to use a service or group of services
How the community answered
(26 responses)- A4% (1)
- B4% (1)
- D92% (24)
Why each option
Access management in ITIL is the process of granting authorized users the right to use a service while preventing access to non-authorized users, effectively executing information security policies.
Physical security for staff is a facilities management or corporate security concern, entirely separate from ITIL access management which focuses on logical service access rights.
Managing physical access to computer rooms is a physical security control, not an ITIL access management responsibility which deals with logical rights to use services.
The service desk is an ITIL function, not a service in the access management sense, and controlling who may contact it is not within the scope of access management.
ITIL defines access management as the process responsible for managing the rights of users to use a service or group of services. It implements the policies set by information security management by granting, monitoring, and revoking user access privileges throughout the service lifecycle.
Concept tested: ITIL access management process scope
Source: https://wiki.en.it-processmaps.com/index.php/Access_Management
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