Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle? 1. Providing an understanding of what strategy is 2. Ensuring a working relationship betwe

Selecting only statement 1 is incomplete because both value creation and customer-provider alignment are equally documented Service Strategy objectives in the ITIL framework.

Selecting only statement 2 is incomplete because ensuring a customer-provider relationship is just one of multiple objectives, alongside strategy understanding and value definition.

Selecting only statement 3 is incomplete because defining value creation is one objective among several, not the sole focus of the Service Strategy stage.

ITIL Service Strategy explicitly aims to provide understanding of what strategy means in the IT context (statement 1), ensure alignment and a working relationship between customers and the service provider (statement 2), and define how value is created and delivered (statement 3). These three objectives together form the foundation that guides all subsequent lifecycle stages - Service Design, Transition, Operation, and Continual Service Improvement.