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ITIL · Question #129

Which one of the following activities is NOT part of the Deming Cycle?

The correct answer is D. Co-ordinate. The Deming Cycle (PDCA) has exactly four phases: Plan, Do, Check, and Act. 'Co-ordinate' is not one of these phases and does not belong to the model.

Key principles and models

Question

Which one of the following activities is NOT part of the Deming Cycle?

Options

  • AAct
  • BPlan
  • CDo
  • DCo-ordinate

How the community answered

(42 responses)
  • B
    2% (1)
  • C
    5% (2)
  • D
    93% (39)

Why each option

The Deming Cycle (PDCA) has exactly four phases: Plan, Do, Check, and Act. 'Co-ordinate' is not one of these phases and does not belong to the model.

AAct

Act is the fourth phase of the Deming Cycle, where results are reviewed and successful changes are standardized or the cycle is restarted.

BPlan

Plan is the first phase of the Deming Cycle, where goals, processes, and hypotheses for improvement are established.

CDo

Do is the second phase of the Deming Cycle, where the planned change is implemented, typically on a small or pilot scale.

DCo-ordinateCorrect

The Deming Cycle, also called PDCA, is a four-step continuous improvement model composed of Plan, Do, Check, and Act. 'Co-ordinate' is not a recognized step in this framework and was never part of Deming's original model. Its inclusion as a distractor tests whether candidates know the precise composition of the cycle.

Concept tested: Deming Cycle PDCA phases in service management

Source: https://asq.org/quality-resources/pdca-cycle

Topics

#Deming Cycle#PDCA#continual improvement#CSI models

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