ITIL Question #129: Real Exam Question with Answer & Explanation

The correct answer is D: Co-ordinate. The Deming Cycle (PDCA) has exactly four phases: Plan, Do, Check, and Act. 'Co-ordinate' is not one of these phases and does not belong to the model.

Question

Which one of the following activities is NOT part of the Deming Cycle?

Options

AAct
BPlan
CDo
DCo-ordinate

Explanation

The Deming Cycle (PDCA) has exactly four phases: Plan, Do, Check, and Act. 'Co-ordinate' is not one of these phases and does not belong to the model.

Common mistakes.

A. Act is the fourth phase of the Deming Cycle, where results are reviewed and successful changes are standardized or the cycle is restarted.
B. Plan is the first phase of the Deming Cycle, where goals, processes, and hypotheses for improvement are established.
C. Do is the second phase of the Deming Cycle, where the planned change is implemented, typically on a small or pilot scale.

Concept tested. Deming Cycle PDCA phases in service management

Reference. https://asq.org/quality-resources/pdca-cycle

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