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ITIL-FOUNDATION · Question #82

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

The correct answer is B. Service design. Service catalogue management, information security management, and supplier management are all processes described in the ITIL Service Design core publication.

Understand the key concepts of service management

Question

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

Options

  • AService strategy
  • BService design
  • CService transition
  • DService operation

How the community answered

(20 responses)
  • B
    90% (18)
  • C
    5% (1)
  • D
    5% (1)

Why each option

Service catalogue management, information security management, and supplier management are all processes described in the ITIL Service Design core publication.

AService strategy

Service Strategy covers processes such as strategy management, service portfolio management, and financial management for IT services, not the design-phase processes listed in the question.

BService designCorrect

The ITIL Service Design publication defines the processes required to design IT services and the supporting practices to deliver them effectively and securely. Service catalogue management, information security management, and supplier management are explicitly categorized as Service Design processes because they shape how services are structured, secured, and sourced before transition into production. This distinguishes them from operational or strategic processes found in other ITIL lifecycle publications.

CService transition

Service Transition focuses on processes like change management, release and deployment management, and knowledge management that govern moving services into the live environment.

DService operation

Service Operation covers the day-to-day running of services through processes such as incident management, problem management, event management, and access management.

Concept tested: ITIL Service Design publication process scope

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#ITIL publications#service design#service catalogue management#supplier management

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